At Boho Casino, protecting the personal information of our players is a fundamental priority. This comprehensive Boho Casino privacy policy outlines how we collect, process, store and protect your personal data when you visit our platform at boho-casino.app. We are fully committed to maintaining the highest standards of data protection and information security in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. By using our services, you agree to the practices described in this Boho Casino privacy policy.
Identity of the Data Controller
Boho Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the data controller, Boho Casino is responsible for determining the purposes and means of processing your personal data. We take our obligations under applicable data protection laws seriously and ensure that all user data is handled with the utmost care and confidentiality.
If you have any questions regarding our Boho Casino privacy policy, data processing practices, or your privacy rights, please contact our Data Protection Officer at:
- Email: [email protected]
- Support: [email protected]
Personal Data We Collect
Boho Casino collects various categories of personal information to provide you with a safe, compliant and enjoyable gaming experience. Our data collection practices encompass the following categories:
Identification and Contact Data
- Full name, date of birth and nationality
- Email address, phone number and residential address
- Username and account credentials
- Government-issued identification documents (passport, driver's licence)
Financial and Payment Data
- Payment method details (card numbers, e-wallet identifiers)
- Transaction history, deposit and withdrawal records
- Bank account information where applicable
- Source of funds documentation for KYC/AML compliance
Gaming Activity Data
- Game history, betting patterns and session logs
- Bonus usage, promotional activity and VIP programme participation
- Responsible gambling settings and self-exclusion preferences
- Win/loss records and wagering data
Technical and Device Data
- IP address, browser type and operating system
- Device identifiers and connection data
- Log files, access timestamps and error reports
- Geolocation data (where permitted)
Communication Data
- Customer support chat transcripts and email correspondence
- Survey responses and player feedback
- Marketing communication preferences
Sensitive and Third-Party Data
In certain circumstances, Boho Casino may collect sensitive personal information such as data related to responsible gambling assessments. We may also receive personal data about you from third parties including payment processors, identity verification services and fraud prevention providers.
How We Collect Your Personal Information
Boho Casino data collection occurs through several channels to ensure comprehensive service delivery and regulatory compliance:
- Direct collection: Information you provide when creating an account, making deposits, contacting support or participating in promotions
- Automated collection: Technical data gathered automatically through cookies, web beacons, pixel tags and similar tracking technologies
- Third-party sources: Data received from payment providers, identity verification agencies, fraud prevention databases and marketing partners
- Public sources: Information available from publicly accessible registers or databases for KYC/AML verification purposes
Purposes for Processing Your Personal Data
We process your personal data for specific, legitimate purposes. The Boho Casino data processing activities are based on the following legal grounds and objectives:
| Purpose | Legal Basis | Description |
|---|---|---|
| Account Management | Contract | Creating and maintaining your player account, verifying identity, managing preferences |
| Service Provision | Contract | Processing transactions, providing access to 4,000+ games, handling withdrawals and deposits |
| Legal Compliance (KYC/AML) | Legal Obligation | Verifying identity, preventing money laundering, complying with Curaçao licensing requirements |
| Security and Fraud Prevention | Legitimate Interest | Protecting accounts with 256-bit SSL encryption, detecting fraudulent activity, maintaining data security |
| Responsible Gambling | Legal Obligation / Consent | Enforcing deposit limits, loss limits, self-exclusion periods and cooling-off periods |
| Marketing Communications | Consent | Sending promotional emails, bonus offers, VIP programme updates (only with your consent) |
| Service Improvement | Legitimate Interest | Analysing user data to enhance platform performance and player experience |
Boho Casino Cookie Policy
The Boho Casino cookie policy explains how we use cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us deliver a personalised and secure gaming experience. Our use of cookies falls into four main categories:
Essential Cookies
These cookies are strictly necessary for the operation of boho-casino.app. They enable core functions such as account login, session management and data security features. You cannot opt out of essential cookies as the site cannot function without them.
Analytical Cookies
Analytical cookies help us understand how players interact with our platform by collecting aggregated, anonymised data. This data processing allows us to identify popular games, measure site performance and improve the overall user experience.
Functional Cookies
Functional cookies remember your preferences such as language settings, game display options and responsible gambling configurations. They enhance your personalised experience at Boho Casino.
Marketing and Targeting Cookies
With your consent, we use marketing cookies to display relevant promotions and advertisements. These cookies track your interests across sessions and may be shared with trusted advertising partners in accordance with our Boho Casino privacy policy.
You can manage your cookie policy preferences through your browser settings or the cookie consent banner on our site. Please note that disabling certain cookies may affect the functionality of Boho Casino services.
Sharing Personal Data with Third Parties
Boho Casino does not sell your personal information to third parties. However, we may share your user data with carefully selected partners to fulfil our legal obligations and deliver our services effectively:
Payment Providers
We share relevant financial data with payment processors including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer providers. This data sharing is necessary to process your deposits and withdrawals securely.
Regulatory Authorities
In compliance with our Curaçao gaming licence and anti-money laundering obligations, Boho Casino may disclose personal data to regulatory bodies, law enforcement agencies and the Office of the Australian Information Commissioner (OAIC) where legally required.
Identity Verification Partners
We work with accredited KYC (Know Your Customer) service providers who verify player identities before processing withdrawals. These partners handle your personal information under strict data protection agreements.
Technology and Service Partners
Game providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming may receive limited technical data necessary to deliver their gaming content.
International Data Transfers
As an online platform operating under a Curaçao licence, Boho Casino may transfer your personal data to countries outside Australia. When such international data transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions or equivalent data protection mechanisms. Your personal information is protected to the same standard regardless of where it is processed, maintaining our commitment to information security and confidentiality.
Data Security Measures
Boho Casino data security is maintained through a comprehensive suite of technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction:
- 256-bit SSL/TLS encryption: All data transmitted between your device and boho-casino.app is encrypted using industry-standard SSL/TLS protocols
- Firewalls and intrusion detection: Advanced network security systems monitor and protect against unauthorised access attempts
- Data encryption at rest: Sensitive personal data stored in our systems is encrypted to prevent exposure in the event of a security incident
- Access controls: Strict role-based access controls ensure that only authorised personnel can access your user data
- Regular security audits: Our systems and processes undergo periodic security assessments and penetration testing
- RNG certification: Our random number generators are certified by independent laboratories, ensuring fair play and information security
- KYC verification: Mandatory identity verification before first withdrawal prevents fraudulent account access
While we implement robust data security measures, no online platform can guarantee absolute security. We encourage players to use strong, unique passwords and enable two-factor authentication where available to further protect their accounts.
Data Retention Periods
Boho Casino data storage practices are guided by legal requirements and operational necessity. We retain your personal information for the following periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years | AML/KYC legal obligations |
| Financial Transaction Records | 7 years from transaction date | Tax and regulatory compliance |
| Gaming Activity Logs | Duration of account + 3 years | Responsible gambling monitoring |
| Communication Records | 2 years from last contact | Customer service quality assurance |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
| Technical/Log Data | 12 months | Security monitoring and fraud prevention |
Following the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data storage protocols.
Your Privacy Rights
Boho Casino privacy rights framework ensures that Australian players have meaningful control over their personal information. Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you are entitled to the following privacy rights:
Right of Access
You have the right to request a copy of the personal data we hold about you. Boho Casino will provide this information in a clear, understandable format within 30 days of your verified request.
Right to Correction
If any personal information we hold about you is inaccurate, incomplete or outdated, you have the right to request corrections. You can update basic account details directly through your player profile or contact our support team.
Right to Deletion
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that certain data storage obligations (such as AML/KYC records) may prevent immediate deletion.
Right to Restriction of Processing
You may request that Boho Casino restricts the data processing of your personal information in certain circumstances, such as while the accuracy of data is being contested or where processing is unlawful.
Right to Data Portability
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another data controller.
Right to Object
You may object to the processing of your personal information for direct marketing purposes at any time. You can also object to processing based on our legitimate interests where your fundamental rights override those interests.
Right to Withdraw Consent
Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected] or our support team at [email protected]. We will respond to all valid requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 60 days, notifying you accordingly.
Supervisory Authority — OAIC
If you believe that Boho Casino has not adequately addressed your privacy concerns or has breached its obligations under the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
We encourage you to contact us directly first so that we can resolve any privacy concerns efficiently and to your satisfaction.
Changes to This Privacy Policy
Boho Casino reserves the right to update this privacy policy at any time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes to our Boho Casino privacy policy, we will notify you via email or a prominent notice on our platform. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information and uphold your data protection rights.
Frequently Asked Questions
What personal data does Boho Casino collect?
Boho Casino data collection includes identification data (name, date of birth, address), financial data (payment details, transaction history), gaming activity data, technical data (IP address, device information) and communication data. We collect only the personal information necessary to provide our services and comply with legal obligations.
How does Boho Casino protect my personal information?
Boho Casino data security is maintained through 256-bit SSL/TLS encryption, advanced firewalls, strict access controls, regular security audits and mandatory KYC verification. Your personal data is treated with the highest standards of information security and confidentiality.
What are cookies and how does Boho Casino use them?
As explained in our Boho Casino cookie policy, cookies are small files stored on your device. Boho Casino uses essential, analytical, functional and marketing cookies to deliver a personalised gaming experience, maintain data security and improve our services. You can manage cookie preferences through your browser settings.
Can I request the deletion of my personal data?
Yes. Under the Boho Casino privacy rights framework, you may request the deletion of your personal data where it is no longer needed or where you withdraw consent. Some data storage obligations (such as AML/KYC records) may require us to retain certain information for statutory periods.
How long does Boho Casino retain my personal data?
Boho Casino data storage periods vary by data type. Account and identity data is retained for the duration of your account plus 5 years. Financial transaction records are kept for 7 years. Gaming activity logs are maintained for the account duration plus 3 years. All data is securely deleted or anonymised after the applicable retention period.
Who can I contact about Boho Casino data protection concerns?
For any questions about Boho Casino data protection, your privacy rights or this privacy policy, please contact our Data Protection Officer at [email protected]. If your concern remains unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
At Boho Casino, your privacy is not just a legal requirement — it is a cornerstone of the trust we build with every Australian player. Our commitment to transparent data protection, robust information security and respect for your personal information is unwavering. Play with confidence knowing that your user data is safe, secure and handled with complete confidentiality at Boho Casino.